Help with - Warrenty, repairs & returns

 "When everyone moved manufacturing to Asia,

BTS-ID® only trust RFID made in Europe."

"If quality matters - BTS-ID®"


Call or e-mail to order



 +46 41 870 870    

    M-F  (CET 9.00-17.00)       


Expect the best & beyond   

    - RFID that really works

BTS-ID® since 1989 - RFID made in Europe



Warranty - Repairs - Returns

Warranty Repair, Replacement & Return Instructions:

BTS-ID will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty below. BTS-ID is not responsible for shipping costs associated with warranty returns.

1. BEFORE sending anything to BTS-ID

Please contact us.

3d-button-green-2.pngWe are often able to solve

the problem quickly

via e-mail.

2. We will send you instructions via e-mail

You will get an RMA number (Return Merchandise Authorization), instructions what to include in the package & where to send it.

We only want happy customers

& always try to solve things so everybody is happy

(within reason of course).


- Products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase. Our sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at BTS-ID's sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even though the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. BTS-ID assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall BTS-ID be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.

If returns don't qualify for warranty coverage we will contact you after examination of the product & give you an estimate on how much it will cost to repair it.



Contact us today for Free consultation, we will be happy to find a RFID solution that works for you.



+46 41 870 870  (CET 9.00-17.00)

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